Terms & Conditions

All ceramic pieces are unique, meaning they are individually handmade, and might slightly differ from the presented photos.

Please be aware that due to differing monitors and screen resolutions, colours may seem different on the screen, then in reality. All pieces are presented with descriptions of materials and measurements. 

Because of the fragile nature of the ceramic objects, all items are packed thoroughly. Recycled packing materials are used as much as it is possible. 

Unfortunately, shipping companies do not always handle the parcels with care, even where fragile stickers are displayed. Therefore, I cannot be held responsible if any damage or loss occurs after the parcel is handed over to shipping agency. The same goes when a parcel is stolen or lost.

Always check the package before collecting it, do not accept a damaged package!

In the case that any damage does occur, please contact the shipping agency immediately and please notify me via hellostudiohelene[at]gmail[dot]com